Last Updated: August 2026

At AGABOO Candles, every candle is carefully handmade to order. Because our products are handcrafted, please review our refund and return policy before placing your order.

Returns

Due to the handmade and made-to-order nature of our products, we do not accept returns for change of mind, incorrect purchases, or personal preference.

Returns may only be accepted if required by applicable law or if authorized by AGABOO Candles.

If an authorized return is approved, the item must:

• Be unused and unburned
• Be in its original packaging
• Be returned in the same condition in which it was received
• Include proof of purchase

Unauthorized returns will not be accepted.

Damaged or Incorrect Orders

Please inspect your order immediately after delivery.

If your package arrives damaged or you received the wrong item, contact us within 7 days of delivery.

Please include:

• Your order number
• Photos of the damaged item
• Photos of the shipping box
• Photos of the packaging
• A photo of the shipping label, if possible

We may offer a replacement, store credit, or refund after reviewing the claim.

Damage claims submitted after 7 days may not be eligible for replacement or refund.

Packages Marked as Delivered

Once a package has been marked Delivered by the shipping carrier, responsibility transfers to the customer.

AGABOO Candles is not responsible for:

• Stolen packages
• Missing packages after delivery
• Delivery to a secure mailroom or package locker
• Packages retrieved by another household member or neighbor

If your tracking shows "Delivered" but you cannot locate your package, please contact the shipping carrier first.

We are happy to assist with carrier investigations when possible.

Order Cancellations

Orders may be canceled only before production begins.

Since most candles are handmade to order, production often starts shortly after an order is placed.

Once production has begun, orders cannot be canceled.

Custom Orders

All custom candles, personalized products, wholesale custom projects, and special-order items are final sale.

These products are not eligible for:

• Returns
• Exchanges
• Refunds
• Cancellations after production has started

Custom mold development requires a non-refundable $1,200 mold development fee, which covers design preparation, mold creation, prototyping, and production setup.

Exchanges

We do not offer direct exchanges.

If an exchange is approved due to a manufacturing defect or shipping damage, we will provide replacement instructions.

Refunds

If a refund is approved, it will be issued to the original payment method.

Please allow approximately 5–10 business days after approval for your financial institution to process the refund.

Original shipping charges are generally non-refundable unless required by law or if the return results from our error.

Non-Refundable Items

The following items are not eligible for return or refund:

• Custom candles
• Personalized products
• Wholesale custom orders
• Mold development fees
• Gift cards
• Sale or clearance items
• Used or burned candles
• Products damaged due to improper use
• Orders with incorrect shipping information provided by the customer

Heat Damage After Delivery

Candles are sensitive to high temperatures.

Please retrieve your package as soon as possible after delivery.

AGABOO Candles is not responsible for melting or heat-related damage that occurs after a package has been successfully delivered.

Chargebacks

If you experience an issue with your order, please contact us before initiating a payment dispute or chargeback.

We are committed to resolving issues fairly and quickly whenever possible.

Contact Us

For questions regarding returns, refunds, or damaged orders, please contact us:

AGABOO Candles LLC

Charlotte, North Carolina

Email: general@agaboocandle.com