Shipping Policy
At AGABOO Candles, every candle is handmade and carefully prepared before shipment. Because most of our products are made to order, please review the processing and shipping information below before placing your order.
Processing Time
Most AGABOO candles are handmade to order.
Our standard processing time is approximately 3–5 business days before shipment.
Please note:
- Orders containing multiple candles may require additional processing time.
- Large or custom orders may require a longer production period.
- During holidays, seasonal launches, sales, and periods of high order volume, processing may take approximately 1–2 weeks.
- Processing time does not include weekends, holidays, or carrier transit time.
All processing times are estimates and may vary depending on order volume and product availability.
U.S. Shipping
We currently offer the following shipping options within the United States:
Standard Shipping — $10
Express Shipping — $20
We also offer free U.S. shipping on qualifying orders when the current free-shipping threshold displayed on our website is met.
Shipping rates and promotions may change from time to time.
Please note that selecting an expedited shipping method does not shorten the production time of a handmade order unless otherwise specifically agreed upon.
Estimated Delivery Times
Carrier transit time begins only after your order has been completed and shipped.
Delivery estimates shown at checkout or provided by the shipping carrier are estimates only and are not guaranteed delivery dates.
AGABOO Candles is not responsible for delays caused by shipping carriers, severe weather, natural disasters, holidays, transportation interruptions, incorrect delivery information, or other circumstances outside of our control.
Tracking Information
Once your order ships, you will receive tracking information using the email address or contact information provided at checkout.
Please allow time for the carrier's tracking system to update after the shipping label is created.
A shipping notification or tracking number does not necessarily mean that the carrier has already scanned the package into its network.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your address before submitting your order.
If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed once production or shipping preparation has begun.
AGABOO Candles is not responsible for packages that are lost, delayed, returned, or delivered incorrectly because the customer provided an incomplete or incorrect address.
Returned Packages
If a package is returned to us because of:
- An incorrect or incomplete address
- An insufficient address
- An unclaimed package
- A refused delivery
- An unsuccessful delivery attempt
- Any other customer-related delivery issue
the customer will be responsible for the cost of reshipping the order.
Original shipping charges are non-refundable.
If a returned package qualifies for a refund rather than reshipment, any original shipping charges and applicable return-related carrier charges may be deducted from the refund.
Packages Marked Delivered
Once a shipping carrier marks a package as Delivered, AGABOO Candles is not responsible for theft, loss, misplacement, or packages removed after delivery.
If tracking shows that your package was delivered but you cannot locate it, please:
- Check around the delivery location, porch, mailbox, garage, side doors, and other possible delivery areas.
- Check with household members, neighbors, building management, or front desk staff.
- Contact the shipping carrier directly using your tracking number.
We will gladly provide any information available to us that may assist with a carrier claim, but we cannot issue an automatic replacement or refund for an order that has been confirmed as delivered by the carrier.
Lost Packages
If tracking has not updated for an extended period or you believe your package has been lost in transit, please contact us.
We may assist with opening an investigation or claim with the shipping carrier when appropriate.
Carrier investigations can take time, and refunds or replacements for lost packages may depend on the outcome of the carrier's investigation.
Damaged Orders
Because our candles are handmade and can be fragile, we carefully package every order for shipping.
If your order arrives damaged, please contact us within 7 days of delivery.
Please include:
- Your order number
- Photos of the damaged item
- Photos of the packaging
- Photos of the shipping box
- A photo of the shipping label when possible
Please keep all original packaging until the issue has been resolved, as the carrier may require photographs or inspection of the packaging for a damage claim.
Damage reported after the 7-day period may not be eligible for replacement or refund.
International Shipping
International shipping availability and pricing are calculated at checkout for eligible destinations.
International customers are responsible for any applicable:
- Customs duties
- Import taxes
- VAT
- Brokerage fees
- Handling fees
- Other charges imposed by the destination country
These charges are not included in the product price or shipping cost unless specifically stated otherwise at checkout.
AGABOO Candles has no control over customs processing times or additional fees assessed by international authorities.
International packages may experience delays due to customs clearance.
Customers are responsible for understanding the import requirements of their country before placing an order.
If an international package is refused, unclaimed, or returned because customs fees were not paid, shipping charges and any additional return costs may be deducted from any refund for which the order is otherwise eligible.
Order Changes & Cancellations
Because our candles are handmade to order, production may begin shortly after an order is placed.
If you need to change or cancel an order, please contact us as soon as possible.
We cannot guarantee that changes or cancellations can be made once production has started or the order has entered the shipping process.
Custom, personalized, special-order, and made-to-specification products may not be eligible for cancellation once production has begun.
Shipping During Hot Weather
Candles are sensitive to heat.
During periods of extreme temperatures, customers should retrieve packages promptly after delivery and avoid leaving packages outdoors, inside mailboxes, vehicles, or other hot locations for extended periods.
AGABOO Candles is not responsible for heat damage that occurs after a package has been successfully delivered.
Shipping Fees
Unless otherwise required by applicable law, shipping charges are non-refundable after an order has shipped.
Additional shipping charges caused by an incorrect address, refused delivery, returned package, or customer-requested reshipment are the customer's responsibility.
Questions About Your Shipment
If you have a question about your order or shipment, please contact us at:
Please include your order number so we can assist you as quickly as possible.
AGABOO Candles LLC
Charlotte, North Carolina